training for your healthcare staff

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You may have realized that your referral coordinator could use an extra set of hands, but if you asked them to train a second employee it would only make them fall even more behind on referrals.

Maybe your employee is great at time management and knows when to work referrals, retrieve clinical information, schedule appointments, and call patients, but do they know how to train effectively?

Our team is here to help with effective training programs for all positions in a medical practice. 

This training program provides your clinical staff with 6 hours of one-on-one training  via video call and covers all the important topics including: 

• generic and brand medications

• injectable drugs

• health plan formularies & coverage tiers

• authorization submission via covermymeds & paper exemption forms

• appeals process

Your staff member can start submitting & getting authorization requests approved instantly! 

If they have any questions, they can always reach out to their trainer at no additional cost.

A physician referrals specialist is a very demanding position and carries high liability.

Our training program ensures your staff members can: 

• collect all relevant clinical information to process referrals

• send referrals to physician offices and confirm receipt

• communicate with physician offices to schedule patients

• accommodate stat referrals in their daily workflows

• ensure timely communication of appointments to patients

If they have any questions, they can always reach out to their trainer at no additional cost.

Navigating prior authorization requirements and medical necessity guidelines is a nightmare.

Since prior authorizations are here to stay, we can upskill your staff so they can: 

• understand guidelines for outpatient procedures & medical imaging

• interpret denials and communicate with providers to determine next steps

• submit prior authorization requests with higher first-time approval rates

• schedule appointments for patients to ensure timely access to care

• decrease denials if you're performing these exams in-house

If they have any questions, they can always reach out to their trainer at no additional cost.

A proactive custodian of medical records is essential to every medical practice.

Our training program educates your staff member on:

• the importance of maintaining HIPAA compliance at all times

• ensuring quick turnaround times to outside records requests

• using available information exchanges to retrieve PHI

• increasing revenue from processing medical records requests

If done right, the charges from processing these requests pays for your staff. 

Medical scribes hold some of the most important responsibilities in a medical office.

Ensuring that they are at their best is imperative to patient care. We show them to:

• accurately document patient's chief complaint

• effectively triage the patient to increase provider efficiency

• document provider's assessments and treatment properly

• note all applicable patient histories, allergies, and care plan details

As we say in healthcare, if it isn't documented, it didn't happen! 

We offer one-on-one training to your office staff to ensure they can navigate your EMR effectively.

Whether they are completely new to EMRs or just need a refresher, we show them how to: 

• search for patient charts using all available demographics

• create appointments with appropriate providers, resources, dates, and times

• enter and update patient demographics including insurance information

• retrieve lab and imaging results prior to patient's appointment

• check status on medication refills, faxes, or physician referrals

• any features your practice deems necessary at no additional charge

They can always reach out to us with questions to minimize disruptions to other staff members.

We offer one-on-one training to your office staff to educate on insurance verification.

Whether they are completely new to insurances or just need a refresher, we show them how to: 

• verify insurance eligibility using all available demographics

• understand patient benefits and responsibilities like copays and deductibles

• enter and update patient demographics including insurance information

• retrieve and download insurance details from insurance verification portals

• verify coordination of benefits to understand primary vs secondary coverage

• meet any practice-specific requirements at no additional charge

They can always reach out to us with questions to minimize disruptions to other staff members.